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Automotive sector: Managed Services 24x7 with a human face
Dedicated 24x7 team + local AWS billing Peru
The challenge
A leading automotive importer in Peru needed a cloud technology partner accompanying it with support, consulting and specialized security guidance — a stable, aligned and trusted team.
The solution
We implemented a dedicated team in Security, DevOps, Consulting, Support and 24x7 monitoring for incidents. 8x5 request management and service handling, with 24x7 escalation for high severities. Additionally, local AWS billing in Peru to simplify financial operations.
Results
24x7
Coverage
Rotating on-call
<15 min
Escalation
Severity 1
Local Peru
Billing
In USD
Caleidos operates the customer's AWS platform as a long-term partner, not just another provider. Deep integration with internal team, continuous improvement measured in KPIs.
Tech stack
AWS multi-cuentaAWS OrganizationsDynatracePagerDutySlack ChatOpsFacturación local AWS Perú