🚨 During an #incident, understanding what happened isn't always the first thing to do.
That was one of the key points of "Incident Response in the AI Era", the talk Claudia Márquez, CTO of Caleidos, gave at #DevOpsDaysLima2026
Claudia shared a very practical view of how incidents are changing in this new era:
✅ #Mitigate first, investigate later: An incident is not the time to look for someone to blame or for the root cause; it's the time to make fast decisions to reduce the impact.
✅ #AI can change the speed of response: Agents can correlate metrics, logs and changes, identify patterns and propose mitigation plans in minutes. Still, a person needs to assess the situation, determine severity, make the decisions and own the communication. #Human judgment remains #essential.
✅ Technology is not enough. A truly resilient organization needs #teams where reporting errors is safe and every #incident becomes a concrete #opportunity to learn. A study by Amy Edmondson (Harvard) in nursing units found that the best teams didn't make fewer mistakes, they reported more of them; the difference wasn't the error rate but how safe each person felt to speak up.
Thank you DevOpsDays Lima for opening this space to talk about how #AI is transforming one of the most critical capabilities of any tech team: being #prepared for when things fail 💪🚀
#DevOpsDaysLima #Caleidos #AgenticAI #AWSPartner #Cloud
